David Larocco's Resume (Last updated March 20th 2008)

A Place in the ever growing field of Information Technology. Devoted and accomplished PC Technician diligently working to succeed in a digital world.

Troubleshooting and Diagnosing All Verizon DSL Hardware and Software for Verizon Clients. Including 3rd Party Hardware. Scope of Work Ranged from DSL internet Connectivity to Troubleshooting VPN clients and Email Server issues. Daily use of GotoAssist Program for Remote User Support. Using Remedy as the Primary Ticket System for all Technical Ticket Escalations. As well as Network issues concerning Field Technician Work.

Engaged in a Intensive 9 week Training Course for DSL Technology as Well as 2 Weeks of CompTia A Training. Successfully Earned Training Awards for Verizon Premium Technical Support Agent and CompTia A Ceritification . Extensive experience in providing excellent customer service and Technical Support.

Provided End-User Support for All Departments within Pioneer Facility about 500 users, Michigan, Mexico and California. Worked primarily with the H.E.A.T ticket system for Technical support as well as Phone Support.

Main Project consisted of Data Migration from Windows 2000 Professional to Windows Xp Professional, within SMS 2003, Ghost 7.0 Enterprise Edition. Intensive Lotus Notes Support, Lotus Notes v5.5.Ground up Configuration on PC's and Laptops. SAP Support of (R3 and BW). Supported Accounting Dept and Sales Dept of all SAP conflicts such as Domain Rights. Worked with AS400 Analyst to provide support for consistancy and stability of AS400 system. Kept up Detailed Excel Documentation of all PC's inventory and Laptops in Facility. Duties also consisted of Server PC Maintenance of Catia Software for Pioneer Engineering Dept and Network Printer support. Administered Active Directory while Integrating new updated PC's and Laptops including the creation and deletion of groups and users. Gained Greater Knowledge of 64bit Hardware and Software in the Infostructure.

Special Project: Intermec Scanner integration with Pioneer Receiver shipping labels. Was responsible for Technical Support and Configuration for this Project.

Based in Hebron, Kentucky. Responsible for Existing to New Dell D620 and D610 Laptops. Including Ghost Imaging through a Network Boot Procedure. Imaged roughly 20-40 Laptops a Day. Included duties of Secure Erase software for Harddrives.

Expanded New Project to Iowa and worked at Oral B Plant for 3 weeks on Extensive Data Integration, and Migration. Provided Help Desk Support while in Facility for Post Migration problems. Gained A great understanding for Lotus Notes 5.0. Migrated users data and contact lists through Blackberry Devices 7100,7130e,7250,7270 models. Grew a higher understanding of Help Desk Environment and Info-structure support.

Managing over 10 Technicians, and assigned technical duties daily for sales and to prepare repair lists for each technician. Resolve Customer issues, maintain schedules and Zoning Sheets for each Tech. Involved in busy "Break and Fix environment". Experienced knowledge and know how of Windows Operating Systems such as: MS-DOS, Windows95, 98, 2000 Pro, Windows 2003 Server, Windows XP Home and Pro, Windows CE, Linux Distrobution's Such as Knoppix in Live Environment and Full Install as well.

Networking Knowledge and Topology comprehension, Wireless and Wired Hub's Switches, Router's. Ethernet cards including Gigabit, (10/100/1000) 802.11a,b,g,n protocols. TCP/IP, DNS, IP Tables, Cisco, File sharing within Windows, Samba (Linux File-Sharing).

Bluetooth protocols and connection setup with multiple devices. (Including Printers and Cellular Communication Hardware).Hardware Knowledge of all PC perphials. Data recovery of Customers PC's and notebooks, some PDA's. Monthly Windows Restore of all Company Workstations for security and Corporate Policy's. RAID 0 Configuration monthly. Hardware and Software Diagnostics performed Daily, Hard drive testing of bad sectors and/or crash. Hardware Testing of Video Cards, Motherboards, Memory Modules, Chipsets, IDE cables, wiring, CPU fans and cooling fans. Power Supply Testing and replacement. Optical Drives. Diagnostic and Stability Testing of Windows Environment in Safe and Normal Mode, Registry Entries, Activity Log, corrupted .DLL's .Sys .CAB .EXE . System32 files including virus activity locations. Installation of Anti-Virus Software and Configuration with Firewalls. Eratification of Virus' and Malicious software such as Malware and Desktop Highjacking and exploited DLL's. If needed would perform "Soft Installation" or repair of Windows Operating Systems. Detailed Knowledge of AMD and Intel CPU's and Chipsets. Including server Platform Hardware such as: SCSI, RAID Configuration, User Policies, Remote Monitoring, Dual Operating Systems on 1 Harddisk, Multi-Partitioning, All File Systems: FAT12,16,32- NTFS, Linux file systems:Ext2: Ext3, ReiserFS, XFS. Software: MS-Word, Excel, Outlook 2003. All Norton Products, Mcafee Suites, Webroot Products, Eurosoft's PC Check etc.

Accomplishments: Earned the Title of "Senior PC Technician" within 8 months. Worked as a team player with all Technicians to meet their needs and expectations. Gained Trust and Customer Relationships to drive higher repore. Within a month of Employment earned the label of "Most Driven Technician to succeed." With the help of our Supervisor and Service Manager, we organized a system to alleviate stress on Techs for Expedited Turnaround time of PC repair, helping gross more in Tech Service's sold to Clients in a more comfortable experience, Including a Tracking Process for the Technicians to learn and succeed with. In Showing of a more promise to the Company and Themselves.

Gained A great understanding of Retail Electronic Sales. Molded as a person in a fast paced performance sales environment.Became a team player. Learned to be more productive with set sales goals and how to make my own paycheck. Earned a trust with my District Sales Managers as well as Store Managers to carry store keys and open/close store. Became responsible for cash deposits.

Earned certifications in Basic Electronics AM/FM technology, Cellular Phone Technology including SMS support, Smartphone support for the Models of the Palm Treo 700 and Sidekick devices. Including HP IPAQ and Windows CE and RIM Hardware Technology Such as Blackberry 7100,7200,8100 series. TV Cable Hardware, Satellite Dish Technology and Hardware. Circuit boards, resistors, IC's, Chipsets, LEDs, OHMs, Volts, Electronic Conversion Scales, AC/DC Technology, Low Voltage Motors, Molex Wiring, Sensors, Transistors etc.

All from this Experience and knowledge grew a individual that wanted even more in the Tech driven world we live in now, to succeed.

CompTIA A+ Certified

Educated and Growing Experience of Old and New Technology. Clear Understanding of Computers, and Software. Handheld Devices, Expert problem-solver. Sorts through complex issues and conducts comparative analysis.

Collabrative and Excellent team player.

Operating Systems:
Windows 98/2000/NT/XP,
AS/400

Languages: Perl, Python, SQL, UNIX

Applications: Microsoft Office, Lotus Notes, SMS 2003, Norton Ghost, Secure Erase, CATIA, Active Directory, Remedy, SAP, Encryption Plus, Angry IP Scanner. Remote Desktop

Networking: Windows 2000 Server/2003 Server, Cisco VPN Client.
IP Subnetting, DNS, TCP/IP, VNC

Wesley Garland, Field Operation Manager
Management Field Operations
Dish Network
Trenton , Ohio United States
Was Former Manager when Employed for RadioShack Springboro, Ohio
Wes Attended ITT Technical Institute (Dayton, Ohio) and Graduated with a Associates In Electronics, Married

Douglas Torpey, Supervisor Of Geek Squad(Miamisburg, Ohio Location)
Services/Sup. PC Technician
Geek Squad
tel: 1-937-291-0370 ext.2110,2111
141 Mall Woods Drive
Miamisburg, Ohio 45459, United States
Douglas Torpey was a Former Supervisor @BestBuy/Geek Squad. Sinclair Community College in Dayton, Ohio. Doug was a huge influence on my work habit and skills while at Geek Squad. Doug and I worked together to lead a team of Technicians. Doug was presently employed for PC Club of Dayton, as a Store Manager. Doug is Certified in A+ Software/Hardware. Extremely well skilled at PC knowledge and Electronics.

Robert Bender, Installation Project Management
Craft works/Shelving
tel: 1-406-599-8677
385 West Cameron Bridge Road
Montana 59718, United States
Robert Bender has been one of my most personal and professional friend since High School. Rob Has Studied Many different skills and has many backgrounds. Robert Studied @ Youngstown State College and Sinclair Community College, obtaining a B.S in Electrical Engineering. and a Minor in Religion. Robert is a devoted artist at any Trade. Past Employment includes Kings Electrical Located In Cincinnati, Ohio for over 5 years, where he gained a early apprenticeship and moved up to a full time Electrician. Has a Heavy Math Background and Engineering Background.